Behaviour Support Plan: Good Practice

IMPACT - Alcohol Advisory Services

Introduction

People use alcohol for a number of different reasons and problems can occur as a consequence of alcohol misuse. IMPACT aims to help people make more informed choices about their drinking. This could mean whether to cut down or to abstain. Close family members, relatives and friends can also be affected by someone else's drinking. IMPACT is able to offer advice, support and counselling, which can help with such difficulties.

What IMPACT offers

• Counselling for individuals, couples or families
• Advice and information
• Support for friends and relatives
• Dedicated service for ethnic minority communities
• Group work
• Education and training
• Consultancy
• Referral to other services for residential rehabilitation and detoxification

Accessibility

• The office in Wellington is accessible by wheelchair
• Services are offered at other locations throughout Shropshire to improve access for more people, and particularly those in rural areas
• Creative methods can be used to enable people who would not otherwise access the service by the usual means to get the help and support they need.

Equal Opportunities

IMPACT is available all people in Shropshire, irrespective of age, gender, disability, sexuality, HIV status or ethnic and cultural background.

How to contact IMPACT

IMPACT does not operate a drop-in service, but appointments can be made via the Wellington office.

48a Walker Street, Wellington, Telford, TF1 1BA

Telephone - 01952 223165 (Answerphone available outside office hours)

Fax us - 01952 247100

Email - impact@wellington00.fsnet.co.uk

Opening times 9am - 5pm Monday to Thursday 9am - 4.30pm Friday

Confidentiality

IMPACT has a confidentiality policy and this will be explained to any potential client during their first meeting.